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A variety of call management features are offered by typical virtual phone services. These features add great capability to your existing phone service and let you handle incoming calls with more precision. Investigate how a virtual small business phone system can supplement your existing service.

Below are 5 call management features of a virtual phone system:

1. Virtual receptionist auto attendant – The virtual attendant handles the answering and routing of all inbound calls, making sure that the calls get to the right employee or department. When an inbound call is answered, the caller chooses who they need to speak to, and the auto attendant handles the proper routing of the call.

2. Screen inbound calls – The ability to decide to take an inbound call is a feature of many virtual small business phone systems. Once you see who the caller is, you either decide to take the call, or send them directly to voice mail.

3. Call answering rules – Rules can be set to determine how calls will be handled, including what happens during certain times of the day, on certain days of the week, and depending on the originating location of a call.

4. Call Queuing – If a call cannot be answered immediately, it can be put in a call handling queue. When someone is available to answer the call, the next call in line gets put through.

5. Call forwarding – Your virtual small business phone system can forward incoming calls to any phone, regardless of its location. This lets you work from home, or receive important calls when you are out of town.

With the versatile call management features that come with a virtual small business phone service, you have full control over how incoming calls are handled. For a small monthly fee, you can add these incredible features to your existing phone service and start handling customer calls with the care they deserve.

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